Customers are allergic as soon as the product is on the market, and a professional customer service will do this | Facial mask customization

A few days after the product was launched, some customers were allergic to products of their own brands. What will your customer service do?

As a professional customer service, you must first have certain professional knowledge, and then there must be a professional cosmetics manufacturer cosmetics manufacturer manufacturer behind your brand, who will arrange for someone to guide and answer for you.

First of all, she will comfort the customer, stabilize the customer’s emotions, ask the customer what way the product is used, and then ask you about the product being used What kind of feeling did you feel during the process, what was it like when you first used it, what was it like after using it, and what kind of problems eventually appeared. What kind of product is used at home, is it a functional product or a maintenance-type product, which brand is available, and whether you can provide photos? Basically, more than 80% of the products purchased in large shopping malls are maintenance-type products. Just ask her if your product has whitening or freckle removal products, if you feel peeling when you use it, or if you ask her if there are any Chinese medicine ingredients in it, basically all the products with Chinese medicine ingredients are somewhat effective , This is best to distinguish. After asking her, ask her again, when did such a problem occur, and finally ask the client to take a photo of her face.

If your customer service still doesn’t know what causes the customer’s allergy, then the customer service can contact your mask custom manufacturer, who has Professional beauty service instructor, dedicated to solving after-sales problems for customers, cosmetics OEM consultation hotline:

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